Regent Education

  • IT Operations Administrator

    Job Locations US-MD-Frederick
    Posted Date 4 weeks ago(4/25/2018 4:17 PM)
    # of Openings
    Information Technology
  • Overview

    Regent is a leading Software-as-a-Service provider of financial aid management software solutions with more than 30 years of industry experience. The company’s web-based, easy-to-use solutions interoperate with any established student information system. Regent provides institutions with improved efficiencies, fewer errors, and enhanced services for students.


    Regent’s management solutions are designed and built by, and for, members of the financial aid and enrollment management communities to enable institutions to better craft and execute financial aid and recruitment strategies. Our customers achieve greater efficiencies, reduced errors, and enhanced student experiences, which translate into a positive, measurable Return on Investment (ROI) within the first year.  Regent software automates and streamlines key financial aid processes, such as packaging, awarding, tracking, reporting and disbursements. Regent’s solutions enable institutions to effectively execute their financial aid and enrollment strategies.


    Are you interested in transforming how people work, live and connect? Do you want to collaborate with an amazing group of peers who’ll inspire you in new ways every day? To further our momentum, we’re looking for an IT Operations Administrator to join our high performance team in our journey to help everyone do business faster – and better. 


    The IT Operations Administrator is a member of the Regent Operations team and participates in the day to day operations of Regent’s SaaS offerings. This hands-on position has responsibility for the successful, continuous operations of our on-demand services including the deployment, management, monitoring, reporting, troubleshooting and repair of production systems.  This position works closely with product development to meet or exceed business objectives and assure the highest levels of customer satisfaction.


    Responsibilities include:

    • Provides effectiveness and efficiency to SaaS operations and ensures high levels of customer satisfaction are maintained
    • Monitors performance of infrastructure equipment, coordinates equipment installation and delivery schedules
    • Adheres to industry best practice policies and procedures (including: incident, problem, change management) to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled SaaS infrastructure, in order to minimize the number and impact of any related incidents on service
    • Provide problem resolution for infrastructure issues locally at Regent as well as at Regent’s hosted data center
    • Drive resolution of high-severity outages impacting IT infrastructure
    • Works with the Operations Team to establish metrics, key performance indicators and service level agreements for driving the performance of Regent’s SaaS infrastructure
    • Maintenance and administration of Windows 2008 server infrastructure
    • Maintenance and administration of Windows 7, 10 and Mac OS clients
    • Maintenance and administration of virtualization technologies including Hyper-V and VMWare
    • Maintenance and administration of Exchange 2013 client and server
    • Management of Microsoft Security Patch/Hot Fix installation
    • Management of Active Directory including creation and administration of user profiles and access credentials
    • Maintenance and administration of DNS, IIS, FTP, MSMQ and other network services
    • Deployment of ASP.NET web applications and web services to IIS 7
    • Maintenance and administration of SQL Server including database backup/restore, user accounts setup
    • Responding to IT related trouble tickets reported in ticketing system and service requests regarding hardware and software installation, configuration, troubleshooting and deployment of new software releases
    • Responding to server resources monitoring alerts
    • Installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, Firewall, Switch, Router, VPN
    • Maintenance and administration of Linux hosts for JBoss / Tomcat including deployment of web applications a plus


    • 3 plus years of IT and business/industry work experience
    • Experience in SaaS or hosted software solutions is a big plus
    • Experience with on-call and 24/7 support
    • Demonstrable skills in problem solving and working in a fast-paced product environment
    • Must be a team player, and have excellent communication skills
    • Attention to detail, and a commitment to quality work


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