The Regent Client Support team has a proven track record of delivering exceptional support. Regent is seeking an experienced, motivated and detail-oriented Technical Support Analyst to join our Client Support team in Frederick, MD. The primary responsibilities are to triage client requests, resolve when possible and escalate when needed. This is a unique and exciting opportunity for a technical support professional with client support experience to contribute to a rapidly expanding support organization.
The roles and responsibilities of the Technical Support Analyst (TSA) will fall under the objective of facilitating the current standards, as well as constantly improving management, communication, and documentation within the Regent Client Support organization.
To meet these objectives, the TSA tasks will include, but not be limited to, the following: